OUR TERMS AND CONDITIONS 

 

PLEASE READ BEFORE ORDERING AS BY USING OUR SERVICES YOU ARE AGREEING TO THESE TERMS:

 

TAXES:  AS A TRADE OUTLET AND INTERNATIONAL SELLER, PRICES ARE ALWAYS QUOTED (VERBALLY) BEFORE VAT.  (CURRENTLY PLUS @ 20%  IN UK. 2024).

OVERSEAS EU MEMBERS ARE NO LONGER SUBJECT TO UK VAT, ON DIRECT EXPORT SHIPPING.  (A VALID TAX NUMBER MAY BE ADDED TO TRADE INVOICES IF PROVIDED TO US UPON ORDERING). NON-U.K COUNTRIES ARE EXEMPT FROM VAT ON DIRECT EXPORTS ONLY.  ALL PARTS COLLECTED IN U.K. WILL PAID FOR WITH V.A.T. INCLUDED.  VAT REFUND CLAIM FORMS CAN BE PROVIDED, IF REQUESTED. THIS IS THE CUSTOMERS RESPONSIBILITY TO COMPLETE, HAVE CUSTOMS STAMP ON LEAVING UK, AND THEN SAFELY RETURN TO US.  YOU ARE FULLY RESPONSIBLE TO PAY IMPORT TAX IN YOUR OWN COUNTRY AND WE CANNOT BE HELD LIABLE FOR YOUR COUNTRY’S CUSTOMS CLEARANCE DELAYING ANY DELIVERY BY ANY SERVICE.

U.K. RETURNS:   MAIL ORDER CUSTOMERS HAVE 14 WORKING DAYS FROM RECEIPT OF GOODS TO ADVISE IF THEY WISH TO RETURN UN-FITTED, UNDAMAGED GOODS, AND THEN 14 DAYS TO RETURN TO US, AFTER THAT A 25%  RESTOCK CHARGE MAY APPLY. 

THIS EXCLUDES RETURNS OF UNIQUE SPECIALORDERS, CUSTOM MADE PARTS (i.e. COLOURED TRIM), USED / ORIGINAL REBUILT UNITS AND USED PARTS / NEW–OLD-STOCK. UNIQUE ITEMS ARE EXEMPT FROM THESE REGS AND ONLY RETURNABLE BY PRIOR AGREEMENT. THIS DOES NOT AFFECT WARRANTY OR STATUTORY RIGHTS AND WE WILL ALWAYS LOOK AT ANY RETURNS COMPASSIONATELY, AS LONG AS YOU ARE HONEST WITH US. 

WARRANTY:   WE OFFER A “ ONE YEAR FROM DESPATCH, QUALITY WARRANTY” (REGARDLESS OF SUPPLIERS TERMS) ON ALL GOODS AND SERVICES EXCEPT FOR PERISHABLES.  WE DO NOT COVER CUSTOMER DAMAGE DUE TO MISHANDLING, INCORRECT STORAGE / INCORRECT WIRING, FITMENT OR MODIFICATIONS. 

ELECTRICAL ITEMS SHOULD ALWAYS BE FITTED BY A QUALIFIED AUTO ELECTRICIAN CONVERSANT WITH POSITIVE EARTH WIRING TECHNIQUES AND PERIOD LUCAS PROTOCOLS. NOTE: SOME PERIOD REGULATING ELECTRICALS MAY REQUIRE MANUALLY TUNING ON THE VEHICLE TO WORK 100%   CORRECTLY ON YOUR CAR. 

IF YOU ARE UNSURE OF CORRECT FITMENT PLEASE REFER TO OUR ONLINE SHOP FOR ADDITIONAL INFO OR CONTACT US FOR ADVICE, AS WE OFFER AN UNSURPASSED BACK-UP SERVICE FOR OUR XK PARTS AND ALSO SELL AN EXCELLENT RANGE OF WIRING BOOKS, SERVICE MANUALS AND OTHER PUBLICATIONS.

WARRANTY IS LIMITED TO PARTS REPLACEMENT / DELIVERY COSTS AND DOES NOT COVER LABOUR OR ANY OTHER ASSOCIATED COSTS. 

NOTE:  DISPUTED WARRANTY PARTS WILL ONLY BE REPLACED “BY RETURN” (IMMEDIATELY) IF THE  CUSTOMER ELECTS TO PAY  FOR A REPLACEMENT PART WHILE THE MANUFACTURER HAS CHANCE TO EXAMINE IT TO SUBSTANTIATE THE CLAIM. 

ANY REFUNDS WILL BE  REFUNDED ONCE IT IS APPROVED AS A ‘VALIDATED WARRANTY CLAIM’ BY THE MANUFACTURER OR APPROPRIATE FEES ARE DEDUCTED.

DELIVERIES:  ALL FIRST DELIVERIES TO NEW CUSTOMERS MUST BE TO THE ADDRESS THAT THE SUPPLIED PAYMENT CARD / VALIDATED EBAY  ADDRESS HAS REGISTERED. 

PLEASE ENSURE THAT ALL DELIVERIES ARE VISUALLY CHECKED UPON RECEIPT, BEFORE SIGNING FOR, OR ARE SIGNED FOR AS UNCHECKED / DAMAGED TO NOT VOID COURIER INSURANCE COVER. CUSTOMERS ARE RESPONSIBLE FOR PROVIDING AN ADDRESS WHERE THEIR PARTS CAN BE SIGNED FOR DURING THE WORKING DAY.   NOTE:  A REDIRECTION FEE MAY APPLY IF INCORRECT DETAILS ARE GIVEN. MOST NEXT-DAY / 3-DAY DELIVERIES MAY TAKE UP TO ONE MORE WORKING DAY, BEFORE A LATE DELIVERY CLAIM IS ADMISSABLE. WE ACCEPT NO LIABILITY FOR CLAIMS OF RESULTING LOSS DUE TO LATE DELIVERY OR LOSS BY A THIRD PARTY AGENT OR YOUR INABILITY TO RECEIVE OR RETRIEVE THE GOODS FROM COURIER OR CUSTOMS.

PLEASE NOTE:  WE CANNOT USE COURIERS TO DELIVER TO POST OFFICE BOXES, AS THIS TYPE OF DELIVERY MUST BE SIGNED FOR. 

SEPARATE INSURANCE IS ADDED AS NECESSARY (BY GOODS VALUE) AS WE ARE RESPONSIBLE FOR PROTECTING YOUR GOODS ON YOUR BEHALF WHILST IN TRANSIT TO YOU WITH ANY THIRD PARTY. (WE DO NOT INSURE BY STD. COURIER ‘ROAD RATE’ PER Kg ) 

GLASS IS NOT INSURABLE WITH COURIERS, SO IS FOR COLLECTION ONLY OR ENTIRELY AT YOUR OWN RISK IF DELIVERY IS REQUESTED!  

SORRY, WE CANNOT ‘ESTIMATE’ OVERSEAS CARRIAGE UNTIL AN ORDER IS PACKED TO OUR SATISFACTION, WE WILL THEN SUBMIT THE DETAILS TO AT LEAST TWO SPECIALIST SHIPPERS TO OBTAIN THE BEST VALUE QUOTATION FOR DELIVERY. WE ASK THAT ANY SPECIAL ORDERS SUCH AS TRIM SETS OR LARGE PANELS HAVE A 50% DEPOSIT PAID WHEN ORDERING WITH THE BALANCE TO PAY UPON DESPATCH. MINIMUM ORDER CHARGE FOR CREDIT/ DEBIT CARDS IS £5.00 

REBUILT UNITS:  OUR REBUILT / EXCHANGE SERVICES ARE BASED ON A USABLE CORE EXCHANGE. THEREFORE PLEASE ASSUME THAT YOUR UNIT WILL NOT BE THE UNIT RETURNED TO YOU UNLESS IT IS PRE-ARRANGED AND IS SENT WITH CLEAR EXPLANATORY LABELLING. SPEEDO MILEAGES WILL BE RESET TO ZERO UNLESS STIPULATED OTHERWISE.

WE DO NOT COVER CUSTOMER DAMAGE DUE TO MISHANDLING, INCORRECT STORAGE /   INCORRECT WIRING OR FITMENT OR MODIFICATION. YOU WILL BE LIABLE FOR THIS. 

ELECTRICAL ITEMS SHOULD ALWAYS BE FITTED BY A QUALIFIED AUTO ELECTRICIAN CONVERSANT WITH PERIOD POSITIVE EARTH /  LUCAS WIRING TECHNIQUES. MANUAL  REGULATING ELECTRICAL SYSTEM PARTS WILL REQUIRE  TUNING ON THE VEHICLE (REFER TO CORRECT JAGUAR WORKSHOP MANUAL). WE OFFER  AN EXCELLENT RANGE OF WIRING BOOKS, BUT STAFF ARE NOT QUALIFIED TO OFFER TECHNICAL WIRING ADVICE.

IF YOU ARE UNSURE OF CORRECT PHYSICAL FITMENT PLEASE REFER TO OUR ONLINE SHOP OR CONTACT US FOR ADVICE, AS WE OFFER AN UNSURPASSED BACK-UP ADVICE SERVICE FOR OUR RANGE OF XK PARTS. 

THIS WARRANTY IS LIMITED TO PARTS REPLACEMENT / DELIVERY COSTS AND DOES NOT COVER LABOUR OR ANY OTHER ASSOCIATED COSTS.