Delivery Information

PLEASE  NOTE:  WE  CANNOT  USE  COURIER SERVICES  TO DELIVER TO  ‘P.O. BOX’  ADDRESSES , IN THE U.K.  OR  OVERSEAS,  AS  THIS  TYPE OF SERVICE  MUST  ALWAYS  BE  SIGNED  FOR  UPON DELIVERY.  PLEASE ENSURE THAT ALL DELIVERIES ARE VISUALLY CHECKED UPON RECEIPT, BEFORE SIGNING FOR, OR ARE SIGNED FOR AS UNCHECKED / DAMAGED TO  NOT  VOID  COURIER  INSURANCE  COVER.  CUSTOMERS ARE FULLY RESPONSIBLE FOR PROVIDING AN ADDRESS WHERE THEIR PARTS CAN BE SIGNED FOR DURING THE WORKING DAY.  *A REDIRECTION FEE MAY APPLY IF INCORRECT DETAILS ARE GIVEN.*   MOST NEXT-DAY  / 3-DAY DELIVERIES  MAY TAKE UP TO ONE MORE WORKING DAY,  BEFORE  A  LATE  DELIVERY  CLAIM  IS  ADMISSIBLE.   WE  CANNOT ACCEPT  LIABILITY  FOR  CLAIMS  RESULTING  FROM  ANY  TYPE OF  LOSS  DUE TO  LATE DELIVERY  OR  LOSS BY A THIRD PARTY AGENT

SEPARATE INSURANCE IS ADDED AS NECESSARY (BY GOODS VALUE) AS WE ARE RESPONSIBLE FOR PROTECTING YOUR GOODS ON YOUR BEHALF WHILST IN TRANSIT TO YOU WITH A THIRD PARTY. (WE DO NOT INSURE BY STD. COURIER ‘ROAD RATE’ PER KG) GLASS IS NOT   INSURABLE WITH COURIERS, SO IS FOR COLLECTION ONLY OR ENTIRELY AT YOUR OWN RISK IF DELIVERY IS STIPULATED! SORRY, WE CANNOT ‘ESTIMATE’ OVERSEAS CARRIAGE. WHEN AN ORDER IS PACKED TO OUR SATISFACTION, WE WILL THEN SUBMIT THE DETAILS TO AT LEAST TWO SPECIALIST SHIPPERS TO OBTAIN THE BEST VALUE QUOTATION FOR DELIVERY. WE ASK THAT ANY SPECIAL ORDERS SUCH AS TRIMSETS OR LARGE PANELS HAVE A 50% DEPOSIT PAID WHEN ORDERING WITH THE BALANCE TO PAY UPON DISPATCH

RETURNS:  UNDER U.K. INLAND  SELLING REGULATIONS, UK MAIL ORDER CUSTOMERS HAVE 7 WORKING DAYS FROM RECEIPT OF GOODS TO ADVISE IF THEY WISH TO RETURN UN-FITTED, UNDAMAGED GOODS.  AFTER THAT A 15% RESTOCKING CHARGE WILL APPLY. SPECIAL ORDER PARTS (i.e. TRIM), USED-ORIGINAL AND NEW–OLD- STOCK ARE EXCLUDED FROM DISTANCE SELLING REGULATIONS  AND ARE PURCHASED AS  NON-RETURNABLE UNLESS BY PRIOR AGREEMENT. THIS DOES NOT AFFECT YOUR WARRANTY OR STATUTORY RIGHTS AND WE WILL ALWAYS LOOK AT ANY RETURNS COMPASSIONATELY