Terms & Conditions

PLEASE NOTE: WE CANNOT USE COURIER SERVICES TO DELIVER TO ‘P.O. BOX’ ADDRESSES , IN THE U.K. OR OVERSEAS, AS THIS TYPE OF SERVICE MUST ALWAYS BE SIGNED FOR UPON DELIVERY. PLEASE ENSURE THAT ALL DELIVERIES ARE VISUALLY CHECKED UPON RECEIPT, BEFORE SIGNING FOR, OR ARE SIGNED FOR AS UNCHECKED / DAMAGED TO NOT VOID COURIER INSURANCE COVER. CUSTOMERS ARE FULLY RESPONSIBLE FOR PROVIDING AN ADDRESS WHERE THEIR PARTS CAN BE SIGNED FOR DURING THE WORKING DAY. *A REDIRECTION FEE MAY APPLY IF INCORRECT DETAILS ARE GIVEN.* MOST NEXT-DAY / 3-DAY DELIVERIES MAY TAKE UP TO ONE MORE WORKING DAY, BEFORE A LATE DELIVERY CLAIM IS ADMISSIBLE. WE CANNOT ACCEPT LIABILITY FOR CLAIMS RESULTING FROM ANY TYPE OF LOSS DUE TO LATE DELIVERY OR LOSS BY A THIRD PARTY AGENT

SEPARATE INSURANCE IS ADDED AS NECESSARY (BY GOODS VALUE) AS WE ARE RESPONSIBLE FOR PROTECTING YOUR GOODS ON YOUR BEHALF WHILST IN TRANSIT TO YOU WITH A THIRD PARTY. (WE DO NOT INSURE BY STD. COURIER ‘ROAD RATE’ PER KG) GLASS IS NOT INSURABLE WITH COURIERS, SO IS FOR COLLECTION ONLY OR ENTIRELY AT YOUR OWN RISK IF DELIVERY IS STIPULATED! SORRY, WE CANNOT ‘ESTIMATE’ OVERSEAS CARRIAGE. WHEN AN ORDER IS PACKED TO OUR SATISFACTION, WE WILL THEN SUBMIT THE DETAILS TO AT LEAST TWO SPECIALIST SHIPPERS TO OBTAIN THE BEST VALUE QUOTATION FOR DELIVERY. WE ASK THAT ANY SPECIAL ORDERS SUCH AS TRIMSETS OR LARGE PANELS HAVE A 50% DEPOSIT PAID WHEN ORDERING WITH THE BALANCE TO PAY UPON DISPATCH

RETURNS: UNDER U.K. INLAND SELLING REGULATIONS, UK MAIL ORDER CUSTOMERS HAVE 7 WORKING DAYS FROM RECEIPT OF GOODS TO ADVISE IF THEY WISH TO RETURN UN-FITTED, UNDAMAGED GOODS. AFTER THAT A 15% RESTOCKING CHARGE WILL APPLY. SPECIAL ORDER PARTS (i.e. TRIM), USED-ORIGINAL AND NEW–OLD- STOCK ARE EXCLUDED FROM DISTANCE SELLING REGULATIONS AND ARE PURCHASED AS NON-RETURNABLE UNLESS BY PRIOR AGREEMENT. THIS DOES NOT AFFECT YOUR WARRANTY OR STATUTORY RIGHTS AND WE WILL ALWAYS LOOK AT ANY RETURNS COMPASSIONATELY

WARRANTY: COVENTRY AUTO COMPONENTS OFFER A 1 YEAR QUALITY WARRANTY (REGARDLESS OF SUPPLIERS TERMS) ON ALL GOODS AND SERVICES, EXCEPT FOR PERISHABLES. WE DO NOT COVER CUSTOMER DAMAGE DUE TO MISHANDLING, INCORRECT STORAGE / FITMENT OR MODIFICATION. IF YOU ARE UNSURE OF CORRECT FITMENT PLEASE CONTACT US FOR ADVICE AS WE OFFER AN UNSURPASSED BACK-UP / ADVICE SERVICE FOR OUR XK PARTS. WARRANTY IS LIMITED TO PARTS REPLACEMENT / DELIVERY COSTS AND DOES NOT COVER LABOUR OR ANY OTHER ASSOCIATED COSTS. DISPUTED WARRANTY PARTS WILL ONLY BE IMMEDIATELY REPLACED IF CUSTOMER AGREES TO PAY FOR THE REPLACEMENT PART WHILST THE MANUFACTURER HAS CHANCE TO EXAMINE IT. COSTS WILL BE REFUNDED ONCE IT IS VALIDATED AS A WARRANTY CLAIM.

TAXES: AS A TRADE OUTLET AND INTERNATIONAL SELLER, PRICES ARE QUOTED WITH & WITHOUT VAT ON THE STORE (CURRENTLY @ + 20% TAXABLE RATE IN THE UK) . PURCHASES IN THE UK ARE AUTOMATICALLY TAXED. OVERSEAS EEC MEMBERS ARE SUBJECT TO VAT, UNLESS A CURRENT VALID EXEMPTION NUMBER IS PROVIDED AND CAN BE VERIFIED. NON-EEC COUNTRIES ARE EXEMPT FROM VAT ON DIRECT EXPORT SHIPPING ONLY. ALL PARTS COLLECTED WILL BE WITH V.A.T. PAID. A VAT REFUND CLAIM FORM CAN BE PROVIDED, IF REQUESTED. THIS IS THE CUSTOMERS RESPONSIBILITY TO COMPLETE, HAVE CUSTOMS CORRECTLY STAMP IT UPON LEAVING THE UK , AND THEN SAFELY MAIL/ RETURN TO US

REBUILT UNITS: OUR REBUILT / EXCHANGE SERVICES ARE BASED ON A USABLE CORE EXCHANGE. THEREFORE ASSUME THAT YOUR UNIT WILL NOT BE THE UNIT RETURNED TO YOU, UNLESS IT IS PRE-ARRANGED AND IS SENT WITH CLEAR EXPLANATORY LABELLING. SPEEDOMETER MILEAGES WILL ALWAYS BE RESET TO ZERO UNLESS STIPULATED OTHERWISE.